Student Technology Issues

Technical Support for the Austin ISD Community


  1. Families may call the Family Support line at 512-414-9187; support is available weekdays from 7 a.m.–5 p.m.
  2. Click HERE to submit a question or request help.
  3. Submit a parent support form. The form is received by our Technology Service Desk and will be assigned to one of our specialists, who will contact you.


  1. By phone: 512-414-4357
  2. Submit a student support form.
  3. Click HERE to submit a question or request help.

Note: Prior to submitting a Service Now ticket, it is the student’s responsibility to back up any data, information or other files stored on the assigned device.


  1. Login to AISD Portal and submit request for support through the ServiceNow tile.
  2. Support is available Monday-Friday from 6:30 a.m.–5 p.m.